Privacy Policy
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your personal data when you interact with Balaji Power Solar — online, on WhatsApp, or on-site.
At Balaji Power Solar ("we", "us", "our"), we are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and safeguard the data you share with us through our website balajipowersolar.com, WhatsApp, email, phone, or during on-site visits.
By using our website or services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
Introduction
This Privacy Policy applies to all visitors, customers, and anyone who interacts with Balaji Power Solar. It covers data collected through:
- Our official website and all its pages.
- Our official WhatsApp business number.
- Email, phone calls, and SMS communication.
- On-site visits, surveys, and installations.
- Any inquiry forms, feedback forms, or event interactions.
We follow the principles of the Information Technology Act, 2000 and applicable Indian data protection laws.
Information We Collect
We collect information that you voluntarily provide to us, along with some technical data collected automatically. Categories include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, email, phone number, city | Forms, WhatsApp, calls |
| Property Data | Site address, roof area, electricity bill | Site survey, forms |
| Financial Data | Payment details for EMI / subsidy applications | Direct submission |
| Technical Data | IP address, device, browser, pages visited | Cookies & analytics |
| Communication Data | Messages, inquiry type, feedback | Forms, WhatsApp, email |
We never collect sensitive data such as biometric information, passwords, or government ID numbers unless specifically required for subsidy/loan applications — and then only with your explicit consent.
How We Use Your Data
Your information is used only for legitimate business purposes. Primary uses include:
- Responding to your inquiries and preparing custom quotes.
- Scheduling site surveys and coordinating installations.
- Processing government subsidy and finance applications.
- Providing after-sales support, warranty service, and maintenance.
- Sending service updates, invoices, and project documentation.
- Sending newsletters or promotions (only with your consent — opt-out anytime).
- Improving our website, products, and customer experience.
- Complying with legal obligations and resolving disputes.
WhatsApp Communication
We offer WhatsApp as a primary channel for fast, convenient communication. When you submit a form on our website or message us directly:
- Your details (name, email, phone, inquiry type, message) are forwarded to our official WhatsApp business number.
- Our team reads and replies to your message via WhatsApp.
- WhatsApp's own privacy policy and encryption apply to that conversation.
- We do not use WhatsApp to send unsolicited promotional messages.
You can request to stop WhatsApp communication at any time by replying "STOP" or emailing us. We will honor your request within 48 hours.
Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences across visits.
- Understand which pages and services are most useful.
- Measure website performance and traffic patterns.
- Serve relevant content or offers.
You can disable cookies in your browser settings at any time. Note that some features of the website may not function properly without them.
Data Sharing & Disclosure
We never sell, rent, or trade your personal data. Your information may only be shared with:
- Government bodies — for subsidy applications and regulatory compliance.
- Finance partners / Banks / NBFCs — only if you opt for EMI or loan financing.
- Certified installation subcontractors — who work on your project under confidentiality agreements.
- Manufacturers / suppliers — for warranty registrations of your solar equipment.
- Legal authorities — only if required by law, court order, or to protect our legal rights.
Every third party we work with is contractually obligated to keep your data confidential and use it only for the purposes we specify.
Data Security
We implement reasonable technical, physical, and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. These measures include:
- HTTPS encryption on our website.
- Access controls on internal systems holding customer data.
- Secure handling of physical documents at our office.
- Confidentiality training for our staff and partners.
- Regular review of our data handling practices.
No method of transmission over the internet is 100% secure. While we take strong precautions, we cannot guarantee absolute security. Please avoid sharing highly sensitive data through unsecured channels.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Typical retention periods:
- Inquiries that don't convert: up to 12 months.
- Active customer records: duration of the project + warranty period.
- Financial / tax documents: minimum 8 years as required by Indian law.
- Marketing preferences: until you opt out.
Once the retention period ends, data is securely deleted or anonymized so it can no longer be linked to you.
Your Rights
You have clear rights over your personal data. You may exercise any of the following at any time by contacting us:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correct
Ask us to update or fix any inaccurate information.
Right to Delete
Request deletion of your data (subject to legal limits).
Right to Opt-Out
Stop marketing messages and WhatsApp communication.
We will respond to any rights request within 30 days. Certain data may be retained if we are legally required to keep it.
Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it promptly.
Third-Party Links
Our website may contain links to external sites such as WhatsApp, social media platforms, government subsidy portals, and finance partner websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to read the privacy policy of any third-party website you visit through our links.
Changes to This Policy
Balaji Power Solar may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with an updated "Last Updated" date.
We recommend reviewing this page periodically. Continued use of our services after changes indicates acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please reach out to our team:
Registered Office:
Balaji Power Solar
Bhopal, Madhya Pradesh, India — 462001
Have a privacy concern or want to exercise your rights?
Our team is ready to help you access, correct, or delete your personal data. Reach out anytime — we take every privacy request seriously.